Frequently asked questions

• What are some rights and responsibilities of the landlord and tenant?

  Tenant responsibilities: Paying rent in full on or before the 1st of each month. Consistent late rent payment can result in notice to vacate....

  Tenant responsibilities:

  • Paying rent in full on or before the 1^st of each month. Consistent late rent payment can result in notice to vacate. The landlord can charge a late fee if it is noted in the rental agreement.

  • Paying utilities outlined in the lease agreement in a prompt manner. Neglecting utility bills can result in a notice to vacate.

  • Paying the security deposit in full. The tenant can pay the security deposit in two parts, one half at the beginning of the lease and the second half within 60-days after move in. If the deposit is not paid in full after the 60-day period, the landlord has the right to charge late fees and they also have the right to give the tenant notice to vacate.

   

  • Being mindful of your neighbors by keeping noise levels reasonable. This includes coming and going from the property. There are standard levels of noise and times in which noise can disturb your neighbors, as per city bylaws. 

   

  • Repairing any damage that occurs to the property through the fault of the tenant, family members, or guests and notifying the property manager when damage occurs. We understand that accidents happen in and around the home so don’t be afraid to report it.

   

  • Notifying the property manager in a reasonable amount of time if repairs and/or maintenance to the property is needed. If further damage is caused due to negligence of the tenant (not notifying the property manager), the repairs may be charged to the tenant.
  • If the damage is severe or there is an emergency, you need to contact the property manager immediately. Elite has a 24 hour answering service for emergencies. In these instances it is the tenant's responsibility to shut off water to the property/problem area if necessary and it is possible to do so. In the event of a fire or serious emergency it is the tenant's responsibility to call 911.
  • The tenant is responsible for maintaining heat levels in the property to ensure no damage takes place (ie. pipes freezing).
  • The tenant is not responsible for reasonable wear and tear to the property, which refers to natural deterioration occuring due to aging and other natural forces, where the tenant has used the property in a reasonable manner.

   

  • Giving the property manager permission to enter the property at any reasonable time with advance notice to inspect or to make any necessary repairs. If the tenant does not allow the landlord to enter, the landlord has the right to give a 24-hour notice to enter.

   

  • Notifying the property manager if you are planning to be away for more than 72-hours from the property so it can be monitored in case of power outages, furnace break downs, water leaks, and possible break-ins.

   

  • Notifying the property manager if you have guests staying for more than 72-hours.

   

  • If a guest staying at your unit gets locked out, the property manager cannot unlock the door without the tenant’s permission.

   

  • If you lose the keys to your premises and require new keys or the locks to be changed, there will be a charge to unlock the door and to change the locks or supply new keys.

   

  • When planning to vacate the property, notice to vacate must be given one month in advance. If you are in a lease you can be held responsible for the balance of the lease if you give early notice to vacate.

   

  • After a notice to vacate has been given, the tenant must keep the property in a presentable state at all times so the property manager can show the property. If it is not, the tenant may be liable to pay the next month's rent.
  • A move out time and date must be booked at least 3 days prior to moving out. Move out time is generally 12:00pm.
  • If all requirements of the move out are fulfilled, the property manager has 7 business days to forward the security deposit to the tenant.

  Property manager:

  • The property management company must provide a clean property when the tenant moves in.
  • Common areas, including stairs and hallways, must be clean and well lit.
  • Repair work must be done in a timely manner and proper plumbing and heating is required.
  • The property management company must keep the premises and the surrounding area clean and in good condition at all times.
  • After notice to vacate has been given, the property manager has the right to show the property and is required to give two hours notice of a showing. If the tenant is not home and cannot be reached, a notice will be left saying the property was shown. Showings need to be from Monday to Saturday (excluding holidays) between 8:00am and 8:00pm, unless permission from the tenant is given otherwise. 
  • If a tenant is late in moving out, the property manager has the right to charge for the extra time that the property was occupied.

   

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• When should I begin my search to rent a property?

  A little planning can go a long way. We generally recommend that our clients start looking for an apartment 30 to 45 days before their desired...

  A little planning can go a long way. We generally recommend that our clients start looking for an apartment 30 to 45 days before their desired move-in date – although we have certainly helped many people find a property in less than a week, and even in one day. Those are generally people whose references are easy to contact. In some cases it takes a few days to verify your information. Once we have verified all of your information and you meet all of the qualifications of the property we can make a decision on the property you have chosen. We find out about our upcoming vacancies only within a month or two of the leases expiring for the current tenants, which is why we suggest a time frame of 30-45 days. If you will be in Saskatoon during your search, we are happy to show you different properties to give you a sense of various property sizes, area amenities and prices ranges.

  Not currently in Saskatoon? No problem. We can certainly discuss your needs, send you pictures and descriptions, and stay in touch until you arrive. In the mean time you may want to fill out an application to get the process started so that when you arrive it is simply a matter of hooking up utilities and paying your deposit and rent.

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• What kind of maintenance services are offered?

  We have an on-call superintendent available 24 hours a day for emergency services. If you call our direct line after hours you will be put through to...

  We have an on-call superintendent available 24 hours a day for emergency services. If you call our direct line after hours you will be put through to an answering service that will patch your call directly to a superintendent that will help you. For non-emergency maintenance, please contact Elite's  office directly during regular office hours, and the maintenance administrator will schedule a time for the appropriate personnel to complete the repairs.

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• What is a security deposit?

  A security deposit is a payment made by the tenant to the landlord to be held in a trust account until the end of the...

  A security deposit is a payment made by the tenant to the landlord to be held in a trust account until the end of the tenancy.

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• What are the steps of the eviction process?

  You'll receive a written notice to vacate from the property management company. The property management company will file a claim at the...

  • You'll receive a written notice to vacate from the property management company. The property management company will file a claim at the Residential Tenancies Office.
  • A hearing will be set up and you will be served with documents to attend a hearing.

  • The hearing is held shortly after being served with court documents.
  • You are expected to attend the hearing as per the documents.
  • At the hearing, a hearing office will hear the landlords claim and you will be able to defend yourself.
  • The hearing officer will make a decision and mail it out.
  • If you win, you will generally be able to stay.
  • If the landlord wins, he will receive an order from the Residential Tenancies Office allowing the landlord to remove you from the property by means of a police officer.
  • In all cases it is most beneficial if the tenant is cooperative with the landlord and arrangements can be made to have the tenant pack and move on their own accord. Most landlords are sympathetic and prefer the tenant vacate on their own.
  • Just because the landlord has evicted you from the property does not mean that the landlord will not allow you to clean and make the property presentable just the way you received it and to complete a move-out, deal with your security deposit, and so on as if you had given notice to vacate.
  • It is more beneficial for the landlord as well as the tenant to always make arrangements and come to a mutual agreement then it is to attend a hearing. Attending hearings only cost money for both the landlord and the tenant.

   

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• Why has my rent increased?

  At Elite Property Management, we take pride in maintaining and upgrading our suites to a high standard for the benefit of our tenants. Usually the...

  At Elite Property Management, we take pride in maintaining and upgrading our suites to a high standard for the benefit of our tenants. Usually the landlord takes no pleasure knowing that they have to increase rent, but the cost of living goes up and has to be passed on to the consumer. For instance: Property taxes, water, sewer, interest rates, and much more tend to increase slowly. Most of these items a tenant never sees because it is not broken down in the rent. Most owners of property don’t like to increase rent charges if they don’t have to, especially if you are a good tenant. They would rather see you stay at for a long period of time and make sure that your needs are met. Every time rent increases, a landlord risks losing a tenant.

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• What is a lease?

  A lease is a period of time in which you promise to rent the property. A lease can be 1 month, 6 months, 1 year, 5 years, or 10 years. A lease is...

  A lease is a period of time in which you promise to rent the property. A lease can be 1 month, 6 months, 1 year, 5 years, or 10 years. A lease is just a rental agreement and can be for any amount of time.

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• What is a fixed-term Lease?

  A fixed-term lease is a leasing agreement with a specified beginning and ending date. Example: September 1, 2002 to August 31, 2003. It ends on the...

  A fixed-term lease is a leasing agreement with a specified beginning and ending date. Example: September 1, 2002 to August 31, 2003. It ends on the date in the lease and neither the landlord nor the tenant is required to give written notice to end the tenancy on that date.

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• I would like to give my condominium a personal touch, do I need permission to renovate my unit?

  Most people don’t realize that while they own the unit, it comes with some rules. You cannot just go ahead and start renovating. You...

  Most people don’t realize that while they own the unit, it comes with some rules. You cannot just go ahead and start renovating. You need to get permission to do alterations, as they can affect the units that are around you. Most condominium complexes are based on a unified community that likes to be consistent with the exterior of the building. Some even have bylaws regarding what you can hang in your windows, objects on your deck, and things on the exterior that interfere with other owners comforts.

  Multi-unit dwellings are considered to be commercial applications. This means that you can’t just renovate your unit by yourself or have a friend that knows something about plumbing help you. You may have seen them do it before and everything went okay but they need to be qualified. Because a condo is considered to be a commercial property you are required to have qualified people do the work.

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• What is a condominium?

  The land included in a condominium plan together with buildings and the common property facilities belonging to...

  The land included in a condominium plan together with buildings and the common property facilities belonging to them.

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• What does the Board of Directors do?

  They govern the complex, collect fees, make sure the property is maintained, and ensure owners are abiding by the bylaws. In some cases the Board of...

  They govern the complex, collect fees, make sure the property is maintained, and ensure owners are abiding by the bylaws. In some cases the Board of Directors will change bylaws to make them more appropriately represent the property or the owners of the complex.

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• Where do my monthly condo fees go?

  Your condominium fees are spread in many directions to pay for services like utilities, insurance, maintenance, yard care, snow hauling, and...

  Your condominium fees are spread in many directions to pay for services like utilities, insurance, maintenance, yard care, snow hauling, and cleaning the property. The remaining fees go into the reserve fund for capital expenditures such as sidewalks, shingles, asphalt, and other large ticket projects. The corporation saves money for these projects so that when they need to be completed, the money is in the reserve fund to pay for them without asking owners to pay extra. The Board of Directors, along with the manager, complete a yearly budget that estimates what will be needed to pay for these expenses. The reserve fund portion is usually completed by an independent company that projects what you will need to save every year for protection against unforeseen circumstances.

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• What is property management?

  Property management is the operation and control of real estate, both commercial and residential. A property management company will care for,...

  Property management is the operation and control of real estate, both commercial and residential. A property management company will care for, monitor, and be accountable to ensure the best interests of the property owner are reflected.

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• Does Elite own the properties that are listed on the website?

  No, Elite does not own any of the properties it manages. They are owned by individuals or companies that hire Elite to manage their properties....

  No, Elite does not own any of the properties it manages. They are owned by individuals or companies that hire Elite to manage their properties. Decisions regarding the properties are made by these owners as to what they would like done, or how they would like the property to be managed.

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• How can I contact you?

  If it is not an emergency, the best way is through our website by filling out a request form, or you can also contact us directly by phone,...

  If it is not an emergency, the best way is through our website by filling out a request form, or you can also contact us directly by phone, fax or regular email. It is best that all correspondence is in writing and that you keep a copy for your own records.

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• How can I know what maintenance services I will be charged for?

  Refer to your lease agreement for further questions about what the property management company and tenant responsibilities are regarding...

  Refer to your lease agreement for further questions about what the property management company and tenant responsibilities are regarding maintenance.

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• How can an appointment be arranged to view an apartment?

  Please contact Elite's office directly at (306) 956-0044. They can schedule an appointment for you. More contact information is available on...

  Please contact Elite's office directly at (306) 956-0044. They can schedule an appointment for you. More contact information is available on individual web site pages or email: inquiries@eliteproperty.ca

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• If the rent is late for any reason, what is the penalty?

  Rent is due on or before the first of the month. If you are more than 3-days late there is a late penalty. If you are going to be late with your...

  Rent is due on or before the first of the month. If you are more than 3-days late there is a late penalty. If you are going to be late with your rent, it is best practice to contact the office and explain why and when you will be expected to have your payment. If you are consistently late with your rent you may be given notice to vacate. If your rent is more than 15-days late you will be given an immediate notice to vacate. If payment is made by cheque and is returned NSF (non-sufficient funds), the tenant will be charged a penalty of $25.00. If we receive more than one NSF it will become mandatory that you pay by certified cheque, money order or interac. Normal cheques are not acceptable after the 5th business day.

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• Can I get a copy of my lease?

  Elite ensures that all tenants receive a copy of the lease and the move-in report. Elite is a professional company and is registered...

  Elite ensures that all tenants receive a copy of the lease and the move-in report. Elite is a professional company and is registered with The Saskatchewan Real Estate Commission.

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• What happens if I can’t make my rent payment date?

  Rent is due on or before the first of the month. Late rent is subject to late fees. Most landlords understand that on occasion rent could be late....

  Rent is due on or before the first of the month. Late rent is subject to late fees. Most landlords understand that on occasion rent could be late. Elite Property Management allows you 3-business days starting on the first of the month to pay your rent. If you are having problems contact Elite Property and ask to talk to a representative, even if it is to just tell them when you will be paying rent. In most cases they are understanding and can help with your situation.

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• What is a bare land condominium?

  A bare land condominium, unlike most traditional condominiums refers to a parcel of land that you own. In most cases owners are responsible for the...

  A bare land condominium, unlike most traditional condominiums refers to a parcel of land that you own. In most cases owners are responsible for the land and the building that is situated on it much like someone that owns a house. There are still bylaws that govern the complexes and in most cases they will have some common area that all owners can use.

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• How many people sit on a Board of Directors?

  Generally there are 7 members that are elected to the Board and each member sits on the Board for 2 years. It is usually staggered so that half of...

  Generally there are 7 members that are elected to the Board and each member sits on the Board for 2 years. It is usually staggered so that half of the members are on the Board for 1 year to start and half of the members are on for 2 years so that when new owners are elected, there are always half the board members with experience to teach the new half.

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• Why isn't the snow cleared from my complex as often as I would like?

  This is a question we hear on a regular basis. We are happy to provide snow removal service, but we take specific direction from the Board of...

  This is a question we hear on a regular basis. We are happy to provide snow removal service, but we take specific direction from the Board of Directors for each complex on how often we do it.

  The Board of Directors will budget for a certain number of snow removals per year, and we need to abide by it. We are unable to remove snow more often than what our contract lays out. 

  If you are unhappy with snow removal at your complex, please discuss the matter with your Board of Directors. We are always happy to remove snow as often as the Board directs us to.

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• My fridge broke down and now all my food is spoiled, who is responsible?

  The property manager is not responsible for your food. There is a 48-hour window to repair or replace the fridge and they are not...

  The property manager is not responsible for your food. There is a 48-hour window to repair or replace the fridge and they are not responsible for its contents. Tenant insurance will often cover an incident such as this.

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• I filled out a request form on the web, now what?

  We receive the form in real time and it is forwarded to one of our specialized agents. You will receive a confirmation that your request has...

  We receive the form in real time and it is forwarded to one of our specialized agents. You will receive a confirmation that your request has been received along with the name of the agent in charge of helping you. You will then be contacted by email or phone to further discuss your needs.

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• How do I know if I can afford the rent payment?

  A good rule of thumb is rent should not exceed 1/3 to 1/2 of your net income providing you are able to pay any other bills you may...

  A good rule of thumb is rent should not exceed 1/3 to 1/2 of your net income providing you are able to pay any other bills you may have.

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• Who covers the cost of damages to my property if I'm robbed, or there is another accident?

  If you have tenant insurance, it should cover your losses minus any deductible. If you don't have insurance, you'll be responsible for...

  If you have tenant insurance, it should cover your losses minus any deductible. If you don't have insurance, you'll be responsible for replacing or repairing your belongings. The property owner's insurance does not cover property belonging to residents. Even if the incident is not your fault, you are responsible to insure your belongings.

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• What can I do to ask Elite to make a repair?

  If it is not an emergency, inform your landlord in writing (using a maintenance request form), including what needs to be repaired, and if possible...

  If it is not an emergency, inform your landlord in writing (using a maintenance request form), including what needs to be repaired, and if possible what is happening (such as noise, banging, slamming, dripping, etc.). Date the letter and keep a copy for yourself as well. If you allow the landlord to enter without giving the full 24 hour notice, it can often be done sooner. A phone call ahead of time about when the landlord is entering to complete repairs is sufficient for most tenants. Because Elite Property Management is a third party management company, sometimes they require permission to repair the property pending the cost of the repair. Problems that cause discomfort or inconvenience are not covered by the statute.

  You must follow specific procedures to exercise your statutory remedies, and disregarding those procedures can expose you to a civil damages suit against you by the owner.

  If it is an Emergency, please call anytime. Elite Property Management has a 24-hour answering service that will put in touch with an on-call person to help deal with the issue.

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• I just purchased a condominium, now what?

  Did you purchase an Estoppel Package? If not, you need to purchase one so that you will be informed about the condominium bylaws, rules, and...

  Did you purchase an Estoppel Package? If not, you need to purchase one so that you will be informed about the condominium bylaws, rules, and regulations of condominium ownership. This is an extremely important document source of information and it is an essential tool to include you in your community and making your complex a warm and inviting place to live.

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• If I do not inform Elite and I continue to get charged, how do I get my fees back?

  You need to contact your lawyer to see if adjustments were made on the sale of your unit. If no fees were adjusted you should contact your realtor or...

  You need to contact your lawyer to see if adjustments were made on the sale of your unit. If no fees were adjusted you should contact your realtor or the new owner to help get a refund. This is a process outside of Elites control that we are unable to reverse.

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• So I really want to renovate my unit, what should I do?

  First, you should be familiar with your condominium bylaws to see if there is a bylaw regarding renovations. Then you should go talk to one...

  First, you should be familiar with your condominium bylaws to see if there is a bylaw regarding renovations. Then you should go talk to one of the Board members, or see if this information is in the estoppel package. You could also contact Elite Property Management for instruction.

  In most cases Elite will tell you that you need to write a letter to the Board of Directors to get permission to complete a renovation. In your written letter you will need to include the date, unit you live in, and the type of renovations you would like to complete. The most important information is about who is doing the renovations and during what times of the day the they will be done. Usually, if you supply Elite or your property manager with the letter they will scan it to the Board of Directors so they can make a decision. Once the they have made their decision, they will send you a letter of approval that you should keep in your records.

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• Do Board members have positions?

  There is a President who makes decisions with the Board’s approval, takes complaints, and chairs meetings and a Vice-President that takes the...

  There is a President who makes decisions with the Board’s approval, takes complaints, and chairs meetings and a Vice-President that takes the place of the President when he/she is not available. The Treasurer collects fees, does financial reports and budgets while the Secretary records and takes minutes of meetings. Finally there are 3 more Directors that help out with the other positions on the Board and assist in making decisions.  

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• Can I pay my security deposit online through TenantPay?

  No, your security deposit must be paid by interac or cheque at our...

  No, your security deposit must be paid by interac or cheque at our office.

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• Is the landlord responsible to replace my items that were infected with pests?

  No, the landlord is not...

  No, the landlord is not responsible.

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• I've noticed a leak on my property, what should I do?

  Report this to the property manager IMMEDIATELY. If leaks are not reported within a reasonable period of time, the tenant may be liable for excessive...

  Report this to the property manager IMMEDIATELY. If leaks are not reported within a reasonable period of time, the tenant may be liable for excessive damage.

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• I submitted a question using the online form three days ago, but I have still not received a response. Are you ignoring me?

  We appreciate your questions and concerns and do our best to respond in a timely manner. If you have not received a response as quickly as you...

  We appreciate your questions and concerns and do our best to respond in a timely manner. If you have not received a response as quickly as you would like, please keep in mind that we can get extremely busy, and each inquiry will be responded to in the order in which it was received. Thank you for your patience with us.

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• What are the financial requirements for renting an apartment?

  Elite reviews credit, income and assets in evaluating a prospective tenant. Most landlords require applicants to demonstrate that approximately 1/3...

  Elite reviews credit, income and assets in evaluating a prospective tenant. Most landlords require applicants to demonstrate that approximately 1/3 to 1/2 of their net income can be used to cover the monthly rent. Combined incomes are almost always considered for roommates and couples. If an applicant is shy of the income requirement, or has unsatisfactory credit, a guarantor may often be used. The guarantor must have good credit and earn an income of approximately 75 to 90 times the monthly rent. They must also live in the province and we must be able to collect any funds that may have not been paid by the renter.

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• Can a landlord make specific rules for the property?

  Yes. The rules must be reasonable and fall under the Residential Tenancies Act. The landlord is to give a copy of the rules to the tenant prior to...

  Yes. The rules must be reasonable and fall under the Residential Tenancies Act. The landlord is to give a copy of the rules to the tenant prior to the signing of the lease.

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• If Elite knows I sold my place, will they stop the fees from coming out of my account?

  No, generally Elite does not know what kind of deal has been made with the sale of your unit. Elite Property Management does supply the estoppel...

  No, generally Elite does not know what kind of deal has been made with the sale of your unit. Elite Property Management does supply the estoppel certificate package but unless you inform Elite, there is no way of knowing that the unit was sold and when the possession date is.

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• What happens if I decide to just go ahead with the renovations without permission, what are they going to do after I’m done?

  There are a number of things that the board of directors can do, including having the property reverted back to the way it was. They...

  There are a number of things that the board of directors can do, including having the property reverted back to the way it was. They can take you to court or they can put a lien on your property. The insurance on your unit also may also become void.

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• How can I get on the Board of Directors?

  In most cases elections are held at the Annual General Meeting which occurs. At this meeting you need to have someone nominate you to be elected to...

  In most cases elections are held at the Annual General Meeting which occurs. At this meeting you need to have someone nominate you to be elected to the Board, and then you are voted on by the fellow owners. If the majority vote for you to be on the Board then you are elected. Sometimes a member will give up their seat on the Board because they sold their unit resulting in the Board being short a member. In this situation they can allow one of the other condominium owners to join until the next AGM at which time if they wish to remain they must be elected back on to the Board.

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• How do I find out more information about the condominium I live in?

  Many condominiums create a seasonal newsletter to remind owners of things they need to do and upcoming events. You can also attend the Annual General...

  Many condominiums create a seasonal newsletter to remind owners of things they need to do and upcoming events. You can also attend the Annual General Meeting. If you want to get more involved you should consider joining the Board of Directors. They will sometimes ask for volunteers to help with special projects such as writing and distributing the newsletter, gardening projects, and dealing with parking issues. In the future we will be creating Facebook groups for each condominium we manage. Any owner will be able to log on and learn about activities, current events, and community gatherings. We also will be able to post information about our services such as maintenance projects, cleaning, lawn care and maintenance schedules as well as when snow clearing will occur. We believe the more informed we can keep you, the better our service will be.

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• Is tenant insurance required?

  No, but it is highly recommended that you do. You may not be the one to cause the damage, but you are responsible for all personal belongings....

  No, but it is highly recommended that you do. You may not be the one to cause the damage, but you are responsible for all personal belongings. In the event of an incident, you are respsonsible for an alternate place to stay as well. Tenant insurance will often cover all personal belongings as well as alternate living arrangements in the event of an incident. It is very inexpensive and can be a real life saver.

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• How do I operate my heating and cooling thermostat located on the wall?

  In the winter, set the thermostat to “heat” and the fan to “auto” and the temperature selector to the desired temperature,...

  In the winter, set the thermostat to “heat” and the fan to “auto” and the temperature selector to the desired temperature, most people enjoy the heat set between to 70 to 74 degrees Fahrenheit (21 to 23 degrees Celsius). In the summer if your property has air-conditioning, set the thermostat to “cool” and the fan to “auto” and the temperature according to your comfort. Do not attempt to try and cool the property down by setting the thermostat lower then what you think you are comfortable with. The air-conditioner can only put out so much cool air at one time, and lowering the temperature to lower than your desirable temperature can cause the coil in the furnace to freeze over. The best practice is to set it and forget it. Remember that too hot or too cold of a setting will result in higher utility bills.

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• What is the first step to securing an apartment I want to rent?

  The first step is to submit a completed rental application, along with an application fee (typically $100 to $200 per applicant the fee is refundable...

  The first step is to submit a completed rental application, along with an application fee (typically $100 to $200 per applicant the fee is refundable if you don’t meet the qualifications or you are not accepted for the property). We can provide you with the appropriate building-specific form. The application fee pays for running your credit and processing your application. In many cases, submitting the application and fee will put the apartment "on hold" for you and then we know you are serious about renting that particular property. Sometimes we will require all paperwork up front and may take multiple applications. Good credit and references are important, but we can certainly pursue several options should your credit be impaired, your rental references are not long enough, or you are a first time renter.

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• Can the landlord or any of his representatives enter my property when I'm not at home?

  No, they cannot enter the property unless it is an emergency such as flood, fire, no heat, etc. The landlord must give 24-hour notice...

  No, they cannot enter the property unless it is an emergency such as flood, fire, no heat, etc. The landlord must give 24-hour notice unless the tenant gives permission to enter or after the tenant has given notice to vacate, in which the landlord has the right to give 2-hour notice to show the property. This period is from 10:00am to 8:00pm Monday to Saturday, excluding stat holidays.

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• Why did my request to the Board get denied?

  The Board of Directors attempts to makes decisions for the good of the complex. The Board is a democracy and any decision has its value weighed in...

  The Board of Directors attempts to makes decisions for the good of the complex. The Board is a democracy and any decision has its value weighed in terms of pros and cons for the complex. It is then voted on by the members and they determine whether it fits in with the parameters of a good community judged on a pass or fail basis. The Board of Directors can be held responsible for the decisions they make.

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• Why I am not allowed to put laminate in my condo unit?

  Improperly installed laminate tends to amplify sound so that every step, squeak, and noise you make is amplified. In some cases you may have...

  Improperly installed laminate tends to amplify sound so that every step, squeak, and noise you make is amplified. In some cases you may have neighbors that live beneath you and by putting laminate in your unit you may continually disturb them. If this happens, the corporation has no choice but to ask you to remove the laminate and install some other type of flooring. This is why it is important that before you do any work to your unit, you either check with Elite, the manager, or a Board member.

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• Why is my dryer not drying my clothes anymore?

  If you seem to be having trouble with your dryer, the first thing to should check is the lint trap. You should be pulling out the lint trap and...

  If you seem to be having trouble with your dryer, the first thing to should check is the lint trap. You should be pulling out the lint trap and cleaning all the lint with every use. If the lint trap is clean and you are still having problems, please fill out a maintenance request form.

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• How long does it take to get approved?

  It depends on several factors. Some properties can approve you on the spot, while others may take a day or two, and some may be upwards of a week....

  It depends on several factors. Some properties can approve you on the spot, while others may take a day or two, and some may be upwards of a week. Having your paperwork at the ready will help as well as being able to verify the information on your application. Most of the time it is contacting references that takes the longest amount of time. We recommend the people that you put on the application are readily available to answer any questions and that they expect a call. Notifying those people ahead of time helps speed up the process.

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• If my lease is coming up for renewal, can the landlord decide not to renew my lease?

  The landlord does not have to renew your lease for whatever reason and they also do not need to tell you, so it is the tenant's...

  The landlord does not have to renew your lease for whatever reason and they also do not need to tell you, so it is the tenant's responsibility to communicate with the landlord. If the landlord is going to renew your lease they will send you a letter asking to renew your lease and if they don’t receive a response by a certain date (within 30 days), they will automatically assume you will be vacating the property.

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• What monies are due and when?

    At a minimum, Elite requires all new applicants to pay their full rent up front and half (or all) of the security deposit. Have any and...

   

  At a minimum, Elite requires all new applicants to pay their full rent up front and half (or all) of the security deposit. Have any and all utilities hooked up and a utility verification form filled out by the utility companies and returned to put on your file. The security deposit can be paid in two payments, the second one being within 60-days of taking possession of the property. All monies, rent and security, are due at lease signing in the form of two separate certified cheques, money orders, or by interac through our office.

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• How much notice must I give to move out?

  Your lease will tell you how much notice you must give if you are moving out at the end of the lease term. Moving out before the end of the lease...

  Your lease will tell you how much notice you must give if you are moving out at the end of the lease term. Moving out before the end of the lease term will violate the terms of the lease and you will be responsible for any charges outlined in the lease.

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• What alterations can I make to my apartment?

  We want our tenants to feel at home in their suites. Alterations, such as repainting, may be permitted but require the landlord's prior consent....

  We want our tenants to feel at home in their suites. Alterations, such as repainting, may be permitted but require the landlord's prior consent. In most cases, residents will be required to repaint to the original colors upon vacating.

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• Do I have to use a shower curtain when showering?

  Yes, flooding and leaks can be caused by the misuse or no use of a shower curtain while showering. After showering make sure to wipe up any water...

  Yes, flooding and leaks can be caused by the misuse or no use of a shower curtain while showering. After showering make sure to wipe up any water that is left on the floor. Tenants are also responsible to run the ceiling fan in the bathroom for 20-minutes after showering to prevent mildew or paint peeling. Damages occuring from misuse of a shower curtain can be charged to the tenant.

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• What kind of insects will Elite treat a property for?

  Elite treats properties for a wide range of insects in most cases. Elite does not treat for ants, flies, gnats, spiders, beetles, or other common...

  Elite treats properties for a wide range of insects in most cases. Elite does not treat for ants, flies, gnats, spiders, beetles, or other common insects. Please contact our office if you are unsure whether you are experiencing an infestation for which Elite will treat the apartment.

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• I have given proper notice to vacate but my new place will not be ready until the first of the month, can I stay an extra day?

  No, you cannot stay over. The landlord may have someone else moving into the property. Your notice to vacate is for the last day of the month. It is...

  No, you cannot stay over. The landlord may have someone else moving into the property. Your notice to vacate is for the last day of the month. It is best to contact your landlord to see if there are any kind of arrangements that can be made. If no one is moving in to the place immediately after, you may be able to make arrangements but this is not always the case.

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• I'm buying a house. Can I get out of my lease?

  Generally, no. Unless you and the landlord agreed to a special provision when the lease was signed, you will still be responsible for...

  Generally, no. Unless you and the landlord agreed to a special provision when the lease was signed, you will still be responsible for any charges noted in your lease if you move out early. Such charges may include a reletting fee, to cover the cost of getting the apartment leased again, and the remainder of the rent through the end of your lease term, less rent received from a subsequent resident.

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• How can I help to prevent issues with pests?

  You can help to prevent concerns with pests by maintaining a clean suite. This includes avoiding clutter and storing food properly (i.e., dry...

  You can help to prevent concerns with pests by maintaining a clean suite. This includes avoiding clutter and storing food properly (i.e., dry goods in proper containers). Avoid purchasing second hand furniture or clothing. If you suspect you have a problem with pests, notify your onsite resident manager or management company immediately so that we can have a certified pest control company inspect and treat the problem as soon as possible so it does not spread throughout the property.

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• My company is transferring me to another city. Can I get out of my lease?

  Unless you have a transfer clause in your lease that was agreed to by all parties when the lease was signed, you will still be responsible for...

  Unless you have a transfer clause in your lease that was agreed to by all parties when the lease was signed, you will still be responsible for any charges noted in your lease if you move early because of a job change or move. Such charges may include a reletting fee, to cover the property's cost of getting the apartment leased again, and the remainder of the rent through the end of your lease term, less rent received from a subsequent resident. You may want to discuss this with your employer when you are negotiating the transfer.

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• I don't think the property is maintained well. Can I get out of my lease?

  No, you must put a maintenance request in and allow due time for the repair to be done. We work quickly to alleviate any concerns you may have about...

  No, you must put a maintenance request in and allow due time for the repair to be done. We work quickly to alleviate any concerns you may have about your property.

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• I don't feel safe at the property anymore. Can I get out of my lease?

  If a crime occurs at a property, it's unfortunate for all concerned: the victim, the other residents at the property and the dwelling owner. Most...

  If a crime occurs at a property, it's unfortunate for all concerned: the victim, the other residents at the property and the dwelling owner. Most owners don't give any guarantees about the security of the property, or promise you that no crimes will occur at the property. So the owner is not likely to be in default of the lease if a crime does occur on the property. You can certainly discuss the specific situation with the management company to see if they are willing to accommodate your requests, or can advise you about additional precautions you should take. If you still want to move out, you can do so, but you will likely be responsible for any penalties outlined in your lease for moving out early and possibly the balance of your rent for the lease.

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• How can I move without paying out my lease?

  There are a couple of options: Sublet - When a tenant, with the consent of the landlord, gives all their obligations and rights of the lease to...

  There are a couple of options:

  Sublet - When a tenant, with the consent of the landlord, gives all their obligations and rights of the lease to another person, for a period of time, during the course of the tenancy agreement. The original tenant intends on coming back to the unit before the end of the tenancy agreement.
  
  Assign - When a tenant, with the consent of the landlord, gives all the obligations and rights in a lease to another person. The original tenant will not be returning to the unit.

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• How often are listings updated on the website?

  Our listing updates are a continuous process - they are updated as soon as new information/listings are made...

  Our listing updates are a continuous process - they are updated as soon as new information/listings are made available.

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• What if a problem occurs?

  We are always ready to hear your comments and concerns. You can email us at inquiries@eliteproperty.ca, fax a letter to (306) 956-0094, send us a...

  We are always ready to hear your comments and concerns. You can email us at inquiries@eliteproperty.ca, fax a letter to (306) 956-0094, send us a letter at 1212 8th Street East, Saskatoon, Sk, S7H 0H6, or give us a call at (306) 956-0044. Our management is always here to serve you.

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• Do you contribute to charitable causes?

  Yes, Elite is proud to be a very active member of the Saskatoon community. Check out the website to see where Elite contributes to the...

  Yes, Elite is proud to be a very active member of the Saskatoon community. Check out the website to see where Elite contributes to the community.

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• I am an owner. How can I list my property with you to manage?

  Please call us during our office hours (8:30am to 5:30pm Monday to Friday) at  (306) 956-0044. You can also send us a fax at (306) 956-0094, or...

  Please call us during our office hours (8:30am to 5:30pm Monday to Friday) at  (306) 956-0044. You can also send us a fax at (306) 956-0094, or email us at inquiries@eliteproperty.ca. As soon as we receive your request, you will be contacted by one of our agents.

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• Is it my responsibility to change a light bulb when it burns out?

  Yes, as a tenant you are responsible to change all bulbs (including fluorescent tubes) when they burn out. We have maintenance staff that can assist...

  Yes, as a tenant you are responsible to change all bulbs (including fluorescent tubes) when they burn out. We have maintenance staff that can assist but there will be a charge included.

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• My toilet is clogged, what should I do?

  If a toilet is plugged or overflowing, turn off the water using the valve at the base of the toilet. If the problem cannot be fixed with a plunger,...

  If a toilet is plugged or overflowing, turn off the water using the valve at the base of the toilet. If the problem cannot be fixed with a plunger, call the property manager. If you need to call a plumber or if the property manager dispatches a plumber, you will be responsible for the costs involved. All plumbing is checked to ensure it is working properly before each tenant moves in.

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• How do I get my garbage disposal to work again when it does nothing when I flip the switch?

  Simply open the doors under the sink, look underneath the garbage for a red reset button, and depress the button. You may also need to use the...

  Simply open the doors under the sink, look underneath the garbage for a red reset button, and depress the button. You may also need to use the hexagon wrench, usually located under the sink, to turn the disposal manually from the bottom (on the outside of the disposal apparatus). If you are uncomfortable with trying this, please contact the property manager to have a professional sent out.

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• Why am I being charged for my garbage disposal clog?

  A garbage disposal should not be used to dispose of large amounts of food, debris, glass, bones, bottle caps, etc. This is considered improper use of...

  A garbage disposal should not be used to dispose of large amounts of food, debris, glass, bones, bottle caps, etc. This is considered improper use of equipment.

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• How can I keep my drains from being clogged?

  Many times showers and sinks can become clogged because of the amount of hair that goes down them. While showering or using the sink, make sure hair...

  Many times showers and sinks can become clogged because of the amount of hair that goes down them. While showering or using the sink, make sure hair is not building up in the drain. In some cases it may be best to purchase a drain cover to keep this from happening. Do not use Drano type products as these can damage the pipes. If it is hair you can try using a coat hanger by straightening it out and putting a small ½” hook on the end. Try putting it down the drain and pulling it back to remove the hair. If this does not work a plumber may have to be called in to clear the line.

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• How can I pay my rent?

  You can pay your rent by coming into our office and paying by auto-debit through Interac, cheque, or money order. Unfortunately we no longer accept...

  You can pay your rent by coming into our office and paying by auto-debit through Interac, cheque, or money order. Unfortunately we no longer accept cash. If you are set up with a banking code you can go to any financial institution to pay. You can also pay rent online or you can mail a cheque or money order. We do not accept third party cheques or credit cards.

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• How do I fill out a cheque?

    Follow the steps listed below:   Fill out the date section. Write in the name of the payee (in this case, Elite Property...

  

   

  Follow the steps listed below:

   

  1. Fill out the date section.

  2. Write in the name of the payee (in this case, Elite Property Management Ltd.)

  3. Fill in the box with the desired payment amount in numbers.

  4. Write out the amount in written letters (e.g. $123 is written as “One hundred twenty-three and 00/100” and $123.45 is written as “One hundred twenty-three and 45/100”)

  5. Fill in the “memo” or “for” line with your address and unit number.

  6. Sign the cheque.

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• What is the security deposit used for and when do I get it back?

  Your security deposit is not an extra rent payment. It is used to cover the cost of any repairs, cleaning, rent loss, or late payment fees that may...

  Your security deposit is not an extra rent payment. It is used to cover the cost of any repairs, cleaning, rent loss, or late payment fees that may be necessary after you move out at the end of your lease that you have not completed to bring the property back to its original state.  As stated in your lease agreement, a move in report will be completed at the time of your move in which you will be required to attend and sign agreeing to the condition of the property. When you vacate the unit you will also be required to attend and complete the move out. If there are any discrepancies between the move in and move out, a cost will be estimated to complete any of the work and you can voluntarily agree to the charges and sign off on the deposit or you do have the choice to not sign off and the claim will need to be filed with the Residential Tenancies Office to solve the dispute. Some of the items the deposit can be used for are any damages, repairs, materials, cleaning costs, painting costs, and any unpaid rent or other charges that were not taken care of before the end of the lease or any fees due to unreturned keys. Your security deposit will be processed and mailed out within 7-business days of the end of your lease along with an itemization of any deductions for you to review.

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• What paperwork do I need to bring?

  Paperwork preparedness can help speed up the process of renting an apartment. When applying for an apartment, property managers will typically ask...

  Paperwork preparedness can help speed up the process of renting an apartment. When applying for an apartment, property managers will typically ask each applicant to provide the following supporting documents:

  • Employment verification letter on company letterhead stating position, salary, and bonus, if any.

  • If you are starting a new job, bring your offer letter

  • Most recent pay stubs, if applicable

  • Copy of your most recent bank statement

  • Photo identification (i.e. driver’s license or passport)

  If you are self-employed, we may want to see a CPA letter and prior year tax returns. For guarantors, Elite may also require prior year tax returns. You can potentially strengthen your application by providing documentation for any other verifiable sources of income and additional assets (i.e. brokerage account, money market fund). 

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• Does Elite enforce policies with respect to noise and disturbances?

  Elite has a ‘no tolerance’ policy regarding noise and disturbances. If it becomes a recurring problem, Elite will proceed with an...

  Elite has a ‘no tolerance’ policy regarding noise and disturbances. If it becomes a recurring problem, Elite will proceed with an immediate eviction.

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• My utilities were cut off for non-payment, can I stay at the property?

  No, you cannot stay at the property. Unfortunately, you put both yourself and the property in danger if you have no utilities. In most cases no...

  No, you cannot stay at the property. Unfortunately, you put both yourself and the property in danger if you have no utilities. In most cases no electricity means no lights, and most people resort to using candles. Some properties only have hard wired in smoke detectors and you are not allowed to stay in a property without an operating smoke detector, as it is against the fire bylaws. The landlord may be faced with having to give you notice to vacate.

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• What happens if I don't pay my rent?

  You may incur late charges, which must be paid in addition to the rent. The landlord can give you immediate notice to vacate after 15-days, if...

  • You may incur late charges, which must be paid in addition to the rent.
  • The landlord can give you immediate notice to vacate after 15-days, if you do not vacate the property the landlord can serve you with documents to attend a hearing. The hearing will determine if you can continue to stay at the property or if you need to vacate. If the hearing determines that you are to vacate, the landlord will contact the police and have you removed from the property.
  • Elite may also file to evict you from the property, and report your non-payment to consumer reporting agencies, rental history tracking companies, and properties you may try to rent from in the future. This generally stays on your file for 7 years and can also affect loan applications, credit cards, etc.

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• How much can a landlord collect as a security deposit?

  The security deposit cannot be any more than one month's rent. That can be made in two payments - half up front before you move in and the...

  The security deposit cannot be any more than one month's rent. That can be made in two payments - half up front before you move in and the balance within 60-days.

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• Does the landlord pay me interest on my security deposit and when?

  Your security deposit is held in trust and the landlord pays interest on it based on what the Residential Tenancies Act allows. Interest does not...

  Your security deposit is held in trust and the landlord pays interest on it based on what the Residential Tenancies Act allows. Interest does not start to accumulate until your deposit is paid in full.

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• When should the security deposit and interest be returned to the tenant?

  Within 7-business days after the tenant vacates the property, provided there are no charges when you vacated....

  Within 7-business days after the tenant vacates the property, provided there are no charges when you vacated.

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• How do I get my security deposit back?

  At the time of your move out the landlord will ask for your new mailing address. All security deposits are sent by regular mail. You cannot pick up...

  At the time of your move out the landlord will ask for your new mailing address. All security deposits are sent by regular mail. You cannot pick up your deposit in most cases.

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• What do I have to do to get my full security deposit refund?

  To best assure you receive a refund of your security deposit: You must stay for the full term of your lease. You must give proper...

  To best assure you receive a refund of your security deposit:

  • You must stay for the full term of your lease.

  • You must give proper written notice. Minimum 1-month on or before the first of the month for the following last day of the month.

  • Your account must be paid in full including, rent, late fees, NSF, etc. when you move out.

  • You must leave the property in a clean presentable condition, interior and exterior.

  • Any damages or repairs that were caused during your tenancy must be repaired.

  • All light bulbs in place and working.

  • If you live in a house type situation the grass must be cut, the snow must be shoveled, and leaves raked.

  • All garbage is removed from the property interior and exterior. Do not place large items in or around the dumpster or in the alley. If the property has a dumpster you will be charged to remove it.

  • Windows cleaned inside and out, regardless of the time of year.

  • The property must be in the same condition as what you received it plus any if you received any upgrades that may have been completed during your stay.

  • You cannot deduct the amount of the security deposit from your last month's rent. If you do so, you will be given immediate notice to vacate on the 16^th of the month. You will be charged late fees and penalties.

  • Book a time and date with the office to complete a move out check a minimum of 3-days ahead of time. At this time a representative will attend the property with you to go through and check that everything is still in the same condition.

  • If the property is still in the same condition or better, the representative will have you return the keys and sign the move out report and a security deposit refund list. If there are any issues, the representative will go through the items with you and determine what needs to be completed and the cost. At that time if you are in agreement you can sign off on the charges.

  • You will also have to supply the representative an address to forward your security deposit to.

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• When should I receive my security deposit refund?

  Within 30 days of your move-out, your security deposit or an itemized description of deductions must be mailed to you....

  Within 30 days of your move-out, your security deposit or an itemized description of deductions must be mailed to you.

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• What can be deducted from my security deposit?

  Any charge specified in the lease or any charge resulting from your breaking the lease. Charges for damages, wear and tear resulting from...

  • Any charge specified in the lease or any charge resulting from your breaking the lease.
  • Charges for damages, wear and tear resulting from negligence, carelessness, accident or abuse on your part. Normal wear and tear items cannot be deducted.
  • Unpaid rent and other unpaid charges listed in your lease, such as those for late rent payment, returned checks, animal violation charges, missing furniture or fixtures, keys you don't return to the management, etc.
  • The reasonable cost of cleaning if you fail to properly clean before you leave. Many rental properties have written cleaning instructions for you to follow.

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• What happens if there are charges that exceed my security deposit? Am I responsible?

  Yes, you are responsible for costs that exceed the amount of the security deposit and when you complete your move out, should your costs exceed the...

  Yes, you are responsible for costs that exceed the amount of the security deposit and when you complete your move out, should your costs exceed the amount of your security deposit you are responsible to pay those costs immediately. 

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• Can I deduct my security deposit from last month’s rent?

  No, you cannot deduct the amount of the security deposit from your last month's rent. Your security deposit is not part of your rent payment. It...

  No, you cannot deduct the amount of the security deposit from your last month's rent. Your security deposit is not part of your rent payment. It is money paid in advance to offset any damages you cause or other non-rent amounts you owe to the property while you live there. If you deduct your security deposit from your last month's rent, you can be sued for three times the amount of the deposit plus attorney's fees. You may also be responsible for a re-letting charge and unpaid rent.

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• Is a tenant responsible for damages to the residential premises?

  A tenant is responsible to repair damages where the tenant or one of the tenant’s guests or visitors caused the...

  A tenant is responsible to repair damages where the tenant or one of the tenant’s guests or visitors caused the damages.

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• My child has broken something, am I responsible to pay for the damages?

  Yes, you are responsible for any and all damages that may have been caused by you, your family members or any...

  Yes, you are responsible for any and all damages that may have been caused by you, your family members or any guests.

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• What can Elite do if a tenant has not repaired damages?

  Elite can request verbally or in writing that a tenant repair damages. If the tenant fails to do the repairs within 7-days, or a reasonable amount of...

  Elite can request verbally or in writing that a tenant repair damages. If the tenant fails to do the repairs within 7-days, or a reasonable amount of time if appropriate, then Elite can give a tenant a written notice to vacate. Upon vacating the property you can be held responsible for the balance of the term of your lease agreement and any cleaning or damages.

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• What should I do if I disagree with deductions made from my security deposit?

  You have a number of options. You should first discuss your situation with the onsite representative, and try to resolve any issues. If that fails,...

  You have a number of options. You should first discuss your situation with the onsite representative, and try to resolve any issues. If that fails, you may want to contact the management company office. If all else fails you can contact the office of the Residential Tenancies Office for advice on how to proceed.

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• My landlord has given me immediate notice to vacate, do I have to leave?

  Yes, you need to vacate...

  Yes, you need to vacate immediately.

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• What if I disagree with the Immediate notice to vacate?

  The landlord will start court proceedings. At court the landlord will present his/her case and you will be able to present your case. Once...

  The landlord will start court proceedings. At court the landlord will present his/her case and you will be able to present your case. Once a decision is made both parties will follow the decision of the Residential Tenancies Office.

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• What happens if I do not vacate the property and the landlord gets possession?

  The landlord can have a police officer remove you from the...

  The landlord can have a police officer remove you from the property.

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• What happens to my belongings?

  You can make arrangements to pick them up or the landlord can have your belongings itemized and packed and taken to storage, or the...

  You can make arrangements to pick them up or the landlord can have your belongings itemized and packed and taken to storage, or the landlord can apply to the Residential Tenancies Office for an order of abandonment and have your belongings disposed of.

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• Do I have any recourse against the landlord for disposing my belongings?

  No, once the landlord has an order to dispose of your belongings he can do as he wishes with it. You will also be charged for disposing of the...

  No, once the landlord has an order to dispose of your belongings he can do as he wishes with it. You will also be charged for disposing of the belongings, this includes itemizing it, packing, hauling, and storage. Then once the order comes through you will be charged to have it taken out of storage and disposed of.

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• The landlord wants to keep my belongings, what can I do?

  The landlord will not usually want to keep your belongings. In most cases the landlord would rather dispose of the items and have the property...

  The landlord will not usually want to keep your belongings. In most cases the landlord would rather dispose of the items and have the property re-rented as soon as possible. It is in the tenant’s best interests to pick up their belongings. In most cases the landlord would rather work with you then dispose of your items.

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• Do notices to vacate have to be in writing?

  Yes, your notice to vacate has to be in writing and the landlord must receive it no later than the last day of the month before the office...

  Yes, your notice to vacate has to be in writing and the landlord must receive it no later than the last day of the month before the office closes.

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• What if I want to give my notice to vacate and the last day of the month falls on a weekend and the office is not open?

  You must provide your notice to vacate at a minimum of one full month. If the last day of the month falls on a weekend, you would need to provide the...

  You must provide your notice to vacate at a minimum of one full month. If the last day of the month falls on a weekend, you would need to provide the notice on a weekday prior during office hours.

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• When a notice to vacate has been given, does the tenant have to pay the rent?

  Yes. Rent must be paid until the end of the...

  Yes. Rent must be paid until the end of the tenancy.

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• Can a tenant refuse to pay rent for any reason?

  No, the tenant is always responsible to pay the...

  No, the tenant is always responsible to pay the rent.

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• Can a tenant withhold rent because a landlord is not maintaining the property?

  No, not paying the rent may result in the landlord serving a notice to vacate for non-payment of rent. The tenant should contact the landlord in...

  No, not paying the rent may result in the landlord serving a notice to vacate for non-payment of rent. The tenant should contact the landlord in writing outlining the maintenance work required.

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• Can tenants keep pets?

  The tenant should check the rules of the specific property to make sure that pets are allowed....

  The tenant should check the rules of the specific property to make sure that pets are allowed.

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• You have a no pet policy on some properties. Does this include all pets?

  Our no pet policy includes all breeds including caged and non-caged animals....

  Our no pet policy includes all breeds including caged and non-caged animals.

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• I have a pet and would like to rent the unit, what do I have to do?

  In some cases the property will allow a pet and it is best to talk to the representative when you fill out your rental agreement before...

  In some cases the property will allow a pet and it is best to talk to the representative when you fill out your rental agreement before accepting the property. Some properties require you to place a non-refundable pet placement fee. Sometimes it depends on the number of pets a person has and what kind of pet they have. Ask your representative before going ahead with the process. The necessary forms to be filled out are the “Pet Placement Application,” and the “Non-Refundable Pet Placement Fee Agreement.”

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• When a tenant sublets/assigns a lease, are they still responsible for the lease?

  Yes and the landlord must approve of the people that are going to take over your lease. The tenant(s) who sublets and is assigned...

  Yes and the landlord must approve of the people that are going to take over your lease. The tenant(s) who sublets and is assigned to the lease is still responsible.

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• Is the tenant required to provide the landlord with names of people who are going to live in the unit?

  Yes, the landlord must approve every occupant of the property and their name must be included on the lease....

  Yes, the landlord must approve every occupant of the property and their name must be included on the lease.

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• I’m not satisfied with a repair made to my suite, what should I do?

  Contact your onsite resident manager or property manager as soon as possible so that he or she can assess the extent of the problem and ensure that...

  Contact your onsite resident manager or property manager as soon as possible so that he or she can assess the extent of the problem and ensure that the issue is fixed as soon as possible.

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• Can I have a pet?

  When you purchase your unit you need to find out what the condominium complex is responsible for and what you are responsible for. You certainly...

  When you purchase your unit you need to find out what the condominium complex is responsible for and what you are responsible for. You certainly don’t want to find out after you purchased the property that you cannot have your family pet because this condominium doesn’t allow pets.

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• What happens if I change my sink fixtures and it floods my neighbour below me?

  Unfortunately, you become responsible for the damages or at the very least the condominium complex’s deductible. Some deductibles can be as...

  Unfortunately, you become responsible for the damages or at the very least the condominium complex’s deductible. Some deductibles can be as high as $10,000.

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• I can’t afford to pay the deductible for the damages I caused what can you do about it?

  The condominium can pay the deductible up front and then go after you for the money. They can take you to court or they may put a lien...

  The condominium can pay the deductible up front and then go after you for the money. They can take you to court or they may put a lien on your unit.

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• What can I do if someone is parked in my parking spot?

  It is your responsibility to monitor your parking spot. If someone is in your spot, you can contact Parking Enforcement to have them ticketed or...

  It is your responsibility to monitor your parking spot. If someone is in your spot, you can contact Parking Enforcement to have them ticketed or towed. Property managers will only have vehicles ticketed that are parked in common areas or roadways.

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• What if my neighbours are making noise?

  If it is severe, call the police. You may also write a letter to the Board of Directors and they will take appropriate action. They will decide on...

  If it is severe, call the police. You may also write a letter to the Board of Directors and they will take appropriate action. They will decide on the severity based on the complaint and if any bylaws have been broken.

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• What if the loud noises persist?

  You need to continue with what you have done previously, call the police or write to the Board. It is important to create a paper trail as sometimes...

  You need to continue with what you have done previously, call the police or write to the Board. It is important to create a paper trail as sometimes the board is waiting to collect enough evidence to act.

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• I have a dripping tap and my toilet runs constantly, what should I do?

  Condominiums are not like rental properties where a property manager does unit maintenance, a condo is your property and it is your...

  Condominiums are not like rental properties where a property manager does unit maintenance, a condo is your property and it is your responsibility to repair things inside the unit. Property managers are only responsible for the shared common areas of the complex. Sometimes utilities are shared throughout the complex and if repairs like leaking taps are left unfixed, the community will have to pay for the increased utilities.

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• Why isn’t the snow in the parking lot removed?

  Snow removal is very expensive. Every year the condominium board completes a budget and makes predictions on how fees are spent, and one of...

  Snow removal is very expensive. Every year the condominium board completes a budget and makes predictions on how fees are spent, and one of the items in the budget is snow removal. It can vary from year to year, but most condominiums budget to only perform snow removal a few times over the winter season to keep costs down. This means that if we have a heavy snow season, most condominiums do not have regular removal budgeted for and snow may pile up. The property manager takes direction from the Board of Directors and in most cases someone from the board will notify the manager when they want the snow removed and then the manager will book it to be completed. In the event of heavy snow, removal may not take place until it has stopped snowing.

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• There are offensive odors in the building, what can I do?

  Unfortunately, if it is not entering your unit there is not a lot that can be done. There are many smells that can be offensive to some, and...

  Unfortunately, if it is not entering your unit there is not a lot that can be done. There are many smells that can be offensive to some, and property managers can write letters to tenants who may be causing offensive smells. If you suspect there is illegal activity, please call the police.

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• The building is not being kept clean, what can I do?

  If it does not appear that the building is being cleaned properly, please contact Elite or your property manager so that it can be investigated....

  If it does not appear that the building is being cleaned properly, please contact Elite or your property manager so that it can be investigated. Sometimes it can be a single tenant with disregard for cleanliness, or it is possible that the cleaning staff are not properly cleaning the property.

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• There is a light out in the parking lot or hallway, why hasn’t management changed it?

  Sometimes light bulbs can be missed depending on the time of day that the property is inspected by the property manager or Elite. We always...

  Sometimes light bulbs can be missed depending on the time of day that the property is inspected by the property manager or Elite. We always appreciate when issues are brought to our attention so that we can get them repaired in a timely manner.

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• Why can't my pets defecate on my own lawn?

  One of the bylaws condominiums have is to clean up after your pets immediately. This is to avoid killing shrubs or grass, as well as to minimize...

  One of the bylaws condominiums have is to clean up after your pets immediately. This is to avoid killing shrubs or grass, as well as to minimize offensive odors. Lawn mowing services can also charge you or refuse to mow the property. In extreme cases Animal Enforcement can be called, and you may be fined or have to remove the pet.

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• Who owns the complex I live in?

  All of the owners own a share of the property/building based on the size of the unit you own. Everyone may have a different share but it is a...

  All of the owners own a share of the property/building based on the size of the unit you own. Everyone may have a different share but it is a collective ownership, there is no one owner.

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• Who is responsible for windows and doors?

  Every condominium complex is different when it comes to entrance doors and windows. When you purchased your condominium and received an estoppel...

  Every condominium complex is different when it comes to entrance doors and windows. When you purchased your condominium and received an estoppel package, you will usually find a diagram of the property layout called a Condominium Plan. There will usually be a legend which tells you who is responsible for what, and where the divisions between units are.

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• What is an exclusive use area?

  An exclusive use area is generally an area that is owned by the condominium corporation but you are the only one that can use it. Balconies are a...

  An exclusive use area is generally an area that is owned by the condominium corporation but you are the only one that can use it. Balconies are a good example because in most cases balconies are an exclusive use area. Although you generally can only access the balcony from your unit, the condominium corporation still owns it. If you look at the condominium plan, the legend will tell you which areas in your complex are exclusive use. Parking spaces are sometimes also exclusive use, and some are titled, but the condominium plan will define this.

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• Are owners allowed to rent out their units? Can the complex not allow renting?

  They are allowed, financial circumstances can change where they may be forced to rent out their unit or sell it. You are not allowed to stop...

  They are allowed, financial circumstances can change where they may be forced to rent out their unit or sell it. You are not allowed to stop people from renting out their units, but the board may create rules in regards to renting out units.

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• Can the condo corporation tell me who I can rent to?

  No, the Corporation may not tell you who you can rent to but there are rules regarding how many people can stay in a unit. The people you rent to...

  No, the Corporation may not tell you who you can rent to but there are rules regarding how many people can stay in a unit. The people you rent to must not only abide by the Residential Tenancies Act but they also must abide by the bylaws of the condominium corporation. It is important that the people renting your unit also have a copy of  the bylaws and know the Residential Tenancies Act. In some cases the two do not line up perfectly, so check this out prior to renting your unit to ensure all rules are followed.

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• Can the condominium corporation kick my tenant out?

  Yes, the condominium corporation can kick out a tenant for not following the bylaws. Most corporations prefer not to do this but in some cases...

  Yes, the condominium corporation can kick out a tenant for not following the bylaws. Most corporations prefer not to do this but in some cases they have no choice. When this occurs, the expenses are generally charged back to the unit owner and in some cases the corporation can also take that owner to court and have the courts fine the owner for breaking the bylaws.

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• I only have one parking spot but I have two cars, what can I do?

  You can check with Elite or the board to see if there are any additional spots you may rent, or you could inquire about renting a spot from another...

  You can check with Elite or the board to see if there are any additional spots you may rent, or you could inquire about renting a spot from another owner. Do not park in visitor parking as you may be ticketed heavily.

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