A little planning can go a long way. We generally recommend that our clients start looking for an apartment 30 to 45 days before their desired move-in date. Those are generally people whose references are easy to contact. In some cases it takes a few days to verify your information. Once we have verified all of your information and you meet all of the qualifications of the property we can make a decision on the property you have chosen. We find out about our upcoming vacancies only within a month or two of the leases expiring for the current tenants, which is why we suggest a time frame of 30-45 days. If you will be in Saskatoon during your search, we are happy to show you different properties to give you a sense of various property sizes, area amenities and prices ranges.

Not currently in Saskatoon? No problem. We can certainly discuss your needs, send you pictures and descriptions, and stay in touch until you arrive. In the mean time you may want to fill out an application to get the process started so that when you arrive it is simply a matter of hooking up utilities and paying your deposit and rent.

Please contact Elite's office directly at (306) 956-0044. They can schedule an appointment for you. More contact information is available on individual web site pages or email: inquiries@eliteproperty.ca

A good rule of thumb is rent should not exceed 1/3 to 1/2 of your net income providing you are able to pay any other bills you may have.

At a minimum, Elite requires all new applicants to pay their full rent up front and half (or all) of the security deposit. Have any and all utilities hooked up and a utility verification form filled out by the utility companies and returned to put on your file. The security deposit can be paid in two payments, the second one being within 60-days of taking possession of the property. All monies, rent and security, are due at lease signing in the form of two separate certified cheques, money orders, or by interac through our office.

Paperwork preparedness can help speed up the process of renting an apartment. When applying for an apartment, property managers will typically ask each applicant to provide the following supporting documents:

• Employment verification letter on company letterhead stating position, salary, and bonus, if any.

• If you are starting a new job, bring your offer letter

• Most recent pay stubs, if applicable

• Copy of your most recent bank statement

• Photo identification (i.e. driver’s license or passport)

If you are self-employed, we may want to see a CPA letter and prior year tax returns. For guarantors, Elite may also require prior year tax returns. You can potentially strengthen your application by providing documentation for any other verifiable sources of income and additional assets (i.e. brokerage account, money market fund).

Tenant responsibilities:

• Paying rent in full on or before the 1^st of each month. Consistent late rent payment can result in notice to vacate. The landlord can charge a late fee if it is noted in the rental agreement.

• Paying utilities outlined in the lease agreement in a prompt manner. Neglecting utility bills can result in a notice to vacate.

• Paying the security deposit in full. The tenant can pay the security deposit in two parts, one half at the beginning of the lease and the second half within 60-days after move in. If the deposit is not paid in full after the 60-day period, the landlord has the right to charge late fees and they also have the right to give the tenant notice to vacate.

• Being mindful of your neighbors by keeping noise levels reasonable. This includes coming and going from the property. There are standard levels of noise and times in which noise can disturb your neighbors, as per city bylaws.

• Repairing any damage that occurs to the property through the fault of the tenant, family members, or guests and notifying the property manager when damage occurs. We understand that accidents happen in and around the home so don’t be afraid to report it.

• Notifying the property manager in a reasonable amount of time if repairs and/or maintenance to the property is needed. If further damage is caused due to negligence of the tenant (not notifying the property manager), the repairs may be charged to the tenant.
• If the damage is severe or there is an emergency, you need to contact the property manager immediately. Elite has a 24 hour answering service for emergencies. In these instances it is the tenant's responsibility to shut off water to the property/problem area if necessary and it is possible to do so. In the event of a fire or serious emergency it is the tenant's responsibility to call 911.
• The tenant is responsible for maintaining heat levels in the property to ensure no damage takes place (ie. pipes freezing).
• The tenant is not responsible for reasonable wear and tear to the property, which refers to natural deterioration occuring due to aging and other natural forces, where the tenant has used the property in a reasonable manner.

• Giving the property manager permission to enter the property at any reasonable time with advance notice to inspect or to make any necessary repairs. If the tenant does not allow the landlord to enter, the landlord has the right to give a 24-hour notice to enter.

• Notifying the property manager if you are planning to be away for more than 72-hours from the property so it can be monitored in case of power outages, furnace break downs, water leaks, and possible break-ins.

• Notifying the property manager if you have guests staying for more than 72-hours.

• If a guest staying at your unit gets locked out, the property manager cannot unlock the door without the tenant’s permission.

• If you lose the keys to your premises and require new keys or the locks to be changed, there will be a charge to unlock the door and to change the locks or supply new keys.

• When planning to vacate the property, notice to vacate must be given one month in advance. If you are in a lease you can be held responsible for the balance of the lease if you give early notice to vacate.

• After a notice to vacate has been given, the tenant must keep the property in a presentable state at all times so the property manager can show the property. If it is not, the tenant may be liable to pay the next month's rent.
• A move out time and date must be booked at least 3 days prior to moving out. Move out time is generally 12:00pm.
• If all requirements of the move out are fulfilled, the property manager has 7 business days to forward the security deposit to the tenant.

Property manager:

• The property management company must provide a clean property when the tenant moves in.
• Common areas, including stairs and hallways, must be clean and well lit.
• Repair work must be done in a timely manner and proper plumbing and heating is required.
• The property management company must keep the premises and the surrounding area clean and in good condition at all times.
• After notice to vacate has been given, the property manager has the right to show the property and is required to give two hours notice of a showing. If the tenant is not home and cannot be reached, a notice will be left saying the property was shown. Showings need to be from Monday to Saturday (excluding holidays) between 8:00am and 8:00pm, unless permission from the tenant is given otherwise.
• If a tenant is late in moving out, the property manager has the right to charge for the extra time that the property was occupied.

Rent is due on or before the first of the month. If you are more than 3-days late there is a late penalty. If you are going to be late with your rent, it is best practice to contact the office and explain why and when you will be expected to have your payment. If you are consistently late with your rent you may be given notice to vacate. If your rent is more than 15-days late you will be given an immediate notice to vacate. If payment is made by cheque and is returned NSF (non-sufficient funds), the tenant will be charged a penalty of $25.00. If we receive more than one NSF it will become mandatory that you pay by certified cheque, money order or interac. Normal cheques are not acceptable after the 5th business day.

The property manager is not responsible for your food. There is a 48-hour window to repair or replace the fridge and they are not responsible for its contents. Tenant insurance will often cover an incident such as this.

If you have tenant insurance, it should cover your losses minus any deductible. If you don't have insurance, you'll be responsible for replacing or repairing your belongings. The property owner's insurance does not cover property belonging to residents. Even if the incident is not your fault, you are responsible to insure your belongings.

No, the landlord is not responsible.

No, but it is highly recommended that you do. You may not be the one to cause the damage, but you are responsible for all personal belongings. In the event of an incident, you are respsonsible for an alternate place to stay as well. Tenant insurance will often cover all personal belongings as well as alternate living arrangements in the event of an incident. It is very inexpensive and can be a real life saver.

A lease is a period of time in which you promise to rent the property. A lease can be 1 month, 6 months, 1 year, 5 years, or 10 years. A lease is just a rental agreement and can be for any amount of time.

A fixed-term lease is a leasing agreement with a specified beginning and ending date. Example: September 1, 2002 to August 31, 2003. It ends on the date in the lease and neither the landlord nor the tenant is required to give written notice to end the tenancy on that date.

Elite ensures that all tenants receive a copy of the lease and the move-in report. Elite is a professional company and is registered with The Saskatchewan Real Estate Commission.

Yes. The rules must be reasonable and fall under the Residential Tenancies Act. The landlord is to give a copy of the rules to the tenant prior to the signing of the lease.

No, they cannot enter the property unless it is an emergency such as flood, fire, no heat, etc. The landlord must give 24-hour notice unless the tenant gives permission to enter or after the tenant has given notice to vacate, in which the landlord has the right to give 2-hour notice to show the property. This period is from 10:00am to 8:00pm Monday to Saturday, excluding stat holidays.

The landlord does not have to renew your lease for whatever reason and they also do not need to tell you, so it is the tenant's responsibility to communicate with the landlord. If the landlord is going to renew your lease they will send you a letter asking to renew your lease and if they don’t receive a response by a certain date (within 30 days), they will automatically assume you will be vacating the property.

Your lease will tell you how much notice you must give if you are moving out at the end of the lease term. Moving out before the end of the lease term will violate the terms of the lease and you will be responsible for any charges outlined in the lease.

No, you cannot stay over. The landlord may have someone else moving into the property. Your notice to vacate is for the last day of the month. It is best to contact your landlord to see if there are any kind of arrangements that can be made. If no one is moving in to the place immediately after, you may be able to make arrangements but this is not always the case.

Generally, no. Unless you and the landlord agreed to a special provision when the lease was signed, you will still be responsible for any charges noted in your lease if you move out early. Such charges may include a reletting fee, to cover the cost of getting the apartment leased again, and the remainder of the rent through the end of your lease term, less rent received from a subsequent resident.

Unless you have a transfer clause in your lease that was agreed to by all parties when the lease was signed, you will still be responsible for any charges noted in your lease if you move early because of a job change or move. Such charges may include a reletting fee, to cover the property's cost of getting the apartment leased again, and the remainder of the rent through the end of your lease term, less rent received from a subsequent resident. You may want to discuss this with your employer when you are negotiating the transfer.

No, you must put a maintenance request in and allow due time for the repair to be done. We work quickly to alleviate any concerns you may have about your property.

If a crime occurs at a property, it's unfortunate for all concerned: the victim, the other residents at the property and the dwelling owner. Most owners don't give any guarantees about the security of the property, or promise you that no crimes will occur at the property. So the owner is not likely to be in default of the lease if a crime does occur on the property. You can certainly discuss the specific situation with the management company to see if they are willing to accommodate your requests, or can advise you about additional precautions you should take. If you still want to move out, you can do so, but you will likely be responsible for any penalties outlined in your lease for moving out early and possibly the balance of your rent for the lease.

There are a couple of options:

Sublet - When a tenant, with the consent of the landlord, gives all their obligations and rights of the lease to another person, for a period of time, during the course of the tenancy agreement. The original tenant intends on coming back to the unit before the end of the tenancy agreement.

Assign - When a tenant, with the consent of the landlord, gives all the obligations and rights in a lease to another person. The original tenant will not be returning to the unit.

You can pay your rent by coming into our office and paying by auto-debit through Interac, cheque, or money order. Unfortunately we no longer accept cash. If you are set up with a banking code you can go to any financial institution to pay. You can also pay rent online or you can mail a cheque or money order. We do not accept third party cheques or credit cards.

Follow the steps listed below:

1. Fill out the date section.

2. Write in the name of the payee (in this case, Elite Property Management Ltd.)

3. Fill in the box with the desired payment amount in numbers.

4. Write out the amount in written letters (e.g. $123 is written as “One hundred twenty-three and 00/100” and $123.45 is written as “One hundred twenty-three and 45/100”)

5. Fill in the “memo” or “for” line with your address and unit number.

6. Sign the cheque.

Your security deposit is not an extra rent payment. It is used to cover the cost of any repairs, cleaning, rent loss, or late payment fees that may be necessary after you move out at the end of your lease that you have not completed to bring the property back to its original state. As stated in your lease agreement, a move in report will be completed at the time of your move in which you will be required to attend and sign agreeing to the condition of the property. When you vacate the unit you will also be required to attend and complete the move out. If there are any discrepancies between the move in and move out, a cost will be estimated to complete any of the work and you can voluntarily agree to the charges and sign off on the deposit or you do have the choice to not sign off and the claim will need to be filed with the Residential Tenancies Office to solve the dispute. Some of the items the deposit can be used for are any damages, repairs, materials, cleaning costs, painting costs, and any unpaid rent or other charges that were not taken care of before the end of the lease or any fees due to unreturned keys. Your security deposit will be processed and mailed out within 7-business days of the end of your lease along with an itemization of any deductions for you to review.

• You may incur late charges, which must be paid in addition to the rent.
• The landlord can give you immediate notice to vacate after 15-days, if you do not vacate the property the landlord can serve you with documents to attend a hearing. The hearing will determine if you can continue to stay at the property or if you need to vacate. If the hearing determines that you are to vacate, the landlord will contact the police and have you removed from the property.
• Elite may also file to evict you from the property, and report your non-payment to consumer reporting agencies, rental history tracking companies, and properties you may try to rent from in the future. This generally stays on your file for 7 years and can also affect loan applications, credit cards, etc.

We have an on-call superintendent available 24 hours a day for emergency services. If you call our direct line after hours you will be put through to an answering service that will patch your call directly to a superintendent that will help you. For non-emergency maintenance, please contact Elite's office directly during regular office hours, and the maintenance administrator will schedule a time for the appropriate personnel to complete the repairs.

Refer to your lease agreement for further questions about what the property management company and tenant responsibilities are regarding maintenance.

If it is not an emergency, inform your landlord in writing (using a maintenance request form), including what needs to be repaired, and if possible what is happening (such as noise, banging, slamming, dripping, etc.). Date the letter and keep a copy for yourself as well. If you allow the landlord to enter without giving the full 24 hour notice, it can often be done sooner. A phone call ahead of time about when the landlord is entering to complete repairs is sufficient for most tenants. Because Elite Property Management is a third party management company, sometimes they require permission to repair the property pending the cost of the repair. Problems that cause discomfort or inconvenience are not covered by the statute.

You must follow specific procedures to exercise your statutory remedies, and disregarding those procedures can expose you to a civil damages suit against you by the owner.

If it is an Emergency, please call anytime. Elite Property Management has a 24-hour answering service that will put in touch with an on-call person to help deal with the issue.

Report this to the property manager IMMEDIATELY. If leaks are not reported within a reasonable period of time, the tenant may be liable for excessive damage.

In the winter, set the thermostat to “heat” and the fan to “auto” and the temperature selector to the desired temperature, most people enjoy the heat set between to 70 to 74 degrees Fahrenheit (21 to 23 degrees Celsius). In the summer if your property has air-conditioning, set the thermostat to “cool” and the fan to “auto” and the temperature according to your comfort. Do not attempt to try and cool the property down by setting the thermostat lower then what you think you are comfortable with. The air-conditioner can only put out so much cool air at one time, and lowering the temperature to lower than your desirable temperature can cause the coil in the furnace to freeze over. The best practice is to set it and forget it. Remember that too hot or too cold of a setting will result in higher utility bills.

If you seem to be having trouble with your dryer, the first thing to should check is the lint trap. You should be pulling out the lint trap and cleaning all the lint with every use. If the lint trap is clean and you are still having problems, please fill out a maintenance request form.

We want our tenants to feel at home in their suites. Alterations, such as repainting, may be permitted but require the landlord's prior consent. In most cases, residents will be required to repaint to the original colors upon vacating.

Yes, flooding and leaks can be caused by the misuse or no use of a shower curtain while showering. After showering make sure to wipe up any water that is left on the floor. Tenants are also responsible to run the ceiling fan in the bathroom for 20-minutes after showering to prevent mildew or paint peeling. Damages occuring from misuse of a shower curtain can be charged to the tenant.

Elite treats properties for a wide range of insects in most cases. Elite does not treat for ants, flies, gnats, spiders, beetles, or other common insects. Please contact our office if you are unsure whether you are experiencing an infestation for which Elite will treat the apartment.

You can help to prevent concerns with pests by maintaining a clean suite. This includes avoiding clutter and storing food properly (i.e., dry goods in proper containers). Avoid purchasing second hand furniture or clothing. If you suspect you have a problem with pests, notify your onsite resident manager or management company immediately so that we can have a certified pest control company inspect and treat the problem as soon as possible so it does not spread throughout the property.

Yes, as a tenant you are responsible to change all bulbs (including fluorescent tubes) when they burn out. We have maintenance staff that can assist but there will be a charge included.

If a toilet is plugged or overflowing, turn off the water using the valve at the base of the toilet. If the problem cannot be fixed with a plunger, call the property manager. If you need to call a plumber or if the property manager dispatches a plumber, you will be responsible for the costs involved. All plumbing is checked to ensure it is working properly before each tenant moves in.

Simply open the doors under the sink, look underneath the garbage for a red reset button, and depress the button. You may also need to use the hexagon wrench, usually located under the sink, to turn the disposal manually from the bottom (on the outside of the disposal apparatus). If you are uncomfortable with trying this, please contact the property manager to have a professional sent out.

A garbage disposal should not be used to dispose of large amounts of food, debris, glass, bones, bottle caps, etc. This is considered improper use of equipment.

Many times showers and sinks can become clogged because of the amount of hair that goes down them. While showering or using the sink, make sure hair is not building up in the drain. In some cases it may be best to purchase a drain cover to keep this from happening. Do not use Drano type products as these can damage the pipes. If it is hair you can try using a coat hanger by straightening it out and putting a small ½” hook on the end. Try putting it down the drain and pulling it back to remove the hair. If this does not work a plumber may have to be called in to clear the line.

Contact your onsite resident manager or property manager as soon as possible so that he or she can assess the extent of the problem and ensure that the issue is fixed as soon as possible.

A security deposit is a payment made by the tenant to the landlord to be held in a trust account until the end of the tenancy.

No, your security deposit must be paid by interac or cheque at our office.

The security deposit cannot be any more than one month's rent. That can be made in two payments - half up front before you move in and the balance within 60-days.

Your security deposit is held in trust and the landlord pays interest on it based on what the Residential Tenancies Act allows. Interest does not start to accumulate until your deposit is paid in full.

Within 7-business days after the tenant vacates the property, provided there are no charges when you vacated.

At the time of your move out the landlord will ask for your new mailing address. All security deposits are sent by regular mail. You cannot pick up your deposit in most cases.

To best assure you receive a refund of your security deposit:

• You must stay for the full term of your lease.

• You must give proper written notice. Minimum 1-month on or before the first of the month for the following last day of the month.

• Your account must be paid in full including, rent, late fees, NSF, etc. when you move out.

• You must leave the property in a clean presentable condition, interior and exterior.

• Any damages or repairs that were caused during your tenancy must be repaired.

• All light bulbs in place and working.

• If you live in a house type situation the grass must be cut, the snow must be shoveled, and leaves raked.

• All garbage is removed from the property interior and exterior. Do not place large items in or around the dumpster or in the alley. If the property has a dumpster you will be charged to remove it.

• Windows cleaned inside and out, regardless of the time of year.

• The property must be in the same condition as what you received it plus any if you received any upgrades that may have been completed during your stay.

• You cannot deduct the amount of the security deposit from your last month's rent. If you do so, you will be given immediate notice to vacate on the 16^th of the month. You will be charged late fees and penalties.

• Book a time and date with the office to complete a move out check a minimum of 3-days ahead of time. At this time a representative will attend the property with you to go through and check that everything is still in the same condition.

• If the property is still in the same condition or better, the representative will have you return the keys and sign the move out report and a security deposit refund list. If there are any issues, the representative will go through the items with you and determine what needs to be completed and the cost. At that time if you are in agreement you can sign off on the charges.

• You will also have to supply the representative an address to forward your security deposit to.

Within 30 days of your move-out, your security deposit or an itemized description of deductions must be mailed to you.

• Any charge specified in the lease or any charge resulting from your breaking the lease.
• Charges for damages, wear and tear resulting from negligence, carelessness, accident or abuse on your part. Normal wear and tear items cannot be deducted.
• Unpaid rent and other unpaid charges listed in your lease, such as those for late rent payment, returned checks, animal violation charges, missing furniture or fixtures, keys you don't return to the management, etc.
• The reasonable cost of cleaning if you fail to properly clean before you leave. Many rental properties have written cleaning instructions for you to follow.

Yes, you are responsible for costs that exceed the amount of the security deposit and when you complete your move out, should your costs exceed the amount of your security deposit you are responsible to pay those costs immediately.

No, you cannot deduct the amount of the security deposit from your last month's rent. Your security deposit is not part of your rent payment. It is money paid in advance to offset any damages you cause or other non-rent amounts you owe to the property while you live there. If you deduct your security deposit from your last month's rent, you can be sued for three times the amount of the deposit plus attorney's fees. You may also be responsible for a re-letting charge and unpaid rent.

A tenant is responsible to repair damages where the tenant or one of the tenant’s guests or visitors caused the damages.

Yes, you are responsible for any and all damages that may have been caused by you, your family members or any guests.

Elite can request verbally or in writing that a tenant repair damages. If the tenant fails to do the repairs within 7-days, or a reasonable amount of time if appropriate, then Elite can give a tenant a written notice to vacate. Upon vacating the property you can be held responsible for the balance of the term of your lease agreement and any cleaning or damages.

You have a number of options. You should first discuss your situation with the onsite representative, and try to resolve any issues. If that fails, you may want to contact the management company office. If all else fails you can contact the office of the Residential Tenancies Office for advice on how to proceed.

At Elite Property Management, we take pride in maintaining and upgrading our suites to a high standard for the benefit of our tenants. Usually the landlord takes no pleasure knowing that they have to increase rent, but the cost of living goes up and has to be passed on to the consumer. For instance: Property taxes, water, sewer, interest rates, and much more tend to increase slowly. Most of these items a tenant never sees because it is not broken down in the rent. Most owners of property don’t like to increase rent charges if they don’t have to, especially if you are a good tenant. They would rather see you stay at for a long period of time and make sure that your needs are met. Every time rent increases, a landlord risks losing a tenant.

Rent is due on or before the first of the month. Late rent is subject to late fees. Most landlords understand that on occasion rent could be late. Elite Property Management allows you 3-business days starting on the first of the month to pay your rent. If you are having problems contact Elite Property and ask to talk to a representative, even if it is to just tell them when you will be paying rent. In most cases they are understanding and can help with your situation.

No, you cannot stay at the property. Unfortunately, you put both yourself and the property in danger if you have no utilities. In most cases no electricity means no lights, and most people resort to using candles. Some properties only have hard wired in smoke detectors and you are not allowed to stay in a property without an operating smoke detector, as it is against the fire bylaws. The landlord may be faced with having to give you notice to vacate.

Yes, your notice to vacate has to be in writing and the landlord must receive it no later than the last day of the month before the office closes.

You must provide your notice to vacate at a minimum of one full month. If the last day of the month falls on a weekend, you would need to provide the notice on a weekday prior during office hours.

Yes. Rent must be paid until the end of the tenancy.

No, the tenant is always responsible to pay the rent.

No, not paying the rent may result in the landlord serving a notice to vacate for non-payment of rent. The tenant should contact the landlord in writing outlining the maintenance work required.

• You'll receive a written notice to vacate from the property management company. The property management company will file a claim at the Residential Tenancies Office.
• A hearing will be set up and you will be served with documents to attend a hearing.

• The hearing is held shortly after being served with court documents.
• You are expected to attend the hearing as per the documents.
• At the hearing, a hearing office will hear the landlords claim and you will be able to defend yourself.
• The hearing officer will make a decision and mail it out.
• If you win, you will generally be able to stay.
• If the landlord wins, he will receive an order from the Residential Tenancies Office allowing the landlord to remove you from the property by means of a Sheriff.
• In all cases it is most beneficial if the tenant is cooperative with the landlord and arrangements can be made to have the tenant pack and move on their own accord. Most landlords are sympathetic and prefer the tenant vacate on their own.
• Just because the landlord has evicted you from the property does not mean that the landlord will not allow you to clean and make the property presentable just the way you received it and to complete a move-out, deal with your security deposit, and so on as if you had given notice to vacate.
• It is more beneficial for the landlord as well as the tenant to always make arrangements and come to a mutual agreement then it is to attend a hearing. Attending hearings only cost money for both the landlord and the tenant.

 

Yes, you need to vacate immediately.

The landlord will start court proceedings. At court the landlord will present his/her case and you will be able to present your case. Once a decision is made both parties will follow the decision of the Residential Tenancies Office.

The landlord can have a Sheriff remove you from the property.

You can make arrangements to pick them up or the landlord can have your belongings itemized and packed and taken to storage, or the landlord can apply to the Residential Tenancies Office for an order of abandonment and have your belongings disposed of.

No, once the landlord has an order to dispose of your belongings he can do as he wishes with it. You will also be charged for disposing of the belongings, this includes itemizing it, packing, hauling, and storage. Then once the order comes through you will be charged to have it taken out of storage and disposed of.

The landlord will not usually want to keep your belongings. In most cases the landlord would rather dispose of the items and have the property re-rented as soon as possible. It is in the tenant’s best interests to pick up their belongings. In most cases the landlord would rather work with you then dispose of your items.

Yes and the landlord must approve of the people that are going to take over your lease. The tenant(s) who sublets and is assigned to the lease is still responsible.

Yes, the landlord must approve every occupant of the property and their name must be included on the lease.

The tenant should check the rules of the specific property to make sure that pets are allowed.

Our no pet policy includes all breeds including caged and non-caged animals.

In some cases the property will allow a pet and it is best to talk to the representative when you fill out your rental agreement before accepting the property. Some properties require you to place a non-refundable pet placement fee. Sometimes it depends on the number of pets a person has and what kind of pet they have. Ask your representative before going ahead with the process. The necessary forms to be filled out are the “Pet Placement Application,” and the “Non-Refundable Pet Placement Fee Agreement.”